Returns Terms and Conditions

Your shopping experience is important to us. Please get in touch with any questions you may have relating to our products or your order. You can reach us on 03 9555 7372 or email sales@studio7dancewear.com.
By placing an order with Studio 7 Dancewear you agree to be bound by the following terms and conditions.

RETURN POLICY

If you have changed your mind, selected the wrong item or the garment doesn’t fit please follow the steps below:
– The item(s) must be returned within 30 days of purchase.
– The item(s) must be returned unworn and in original packaging with tags attached.
– Fill in the form below, with your name, email, order number, product(s) you are returning, and reason for the return.
– Return shipping is at the customer’s expense.
– Return the items to:
Studio 7 Dancewear Returns
8 Walter Street
Moorabbin, VIC, 3189
– All items will be inspected upon return to ensure they are in their original condition and haven’t been worn.
– Refunds can take up to 10 business days to be processed upon return. Refunds will be credited to the original form of payment.

We do not except exchanges. If you would like a different size/item, follow the steps above to organise a return and place a new order for the item required.
We do not accept returns for sale items, or undergarments, tights, hair accessories, makeup or lashes due to hygiene reasons.

FAULTY ITEMS

In the unlikely event that you receive a faulty item please follow the steps below:
– Faulty item(s) must be returned within 60 days of purchase.
– Fill in the form below, with your name, email, order number, product details, a description of the fault, and a photograph of the fault.
– Upon submission of the form, a member of the Studio 7 Dancewear returns team will assess the faulty return request, and let you know how to proceed.
– The cost incurred to send back the item will be at the discretion of Studio 7 Dancewear depending on the assessment.
– Only once you have been instructed to return the item, please address the item to:
Studio 7 Dancewear Returns
8 Walter Street
Moorabbin, VIC, 3189
– If your item is deemed as faulty, you have the option for a full refund or replacement.
– Refunds and/or replacements can take up to 10 business days to be processed after the product is received for inspection.
– Where a refund is sought, Studio 7 Dancewear will authorise a refund for the product/s onto the original form of payment. It can take up to 10 business days for the funds to appear back onto your card.